FAQ

Answers to your questions

Frequently asked questions

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What is the life expectancy of your home appliances?

Average life expectancy of large electric appliances (years)

Freezers 21
Stoves 18
Dryers 18
Refrigerators 17
Washing Machines 14
Dishwashers 13
Note: these figures represent the industrial average. NRCAN, 2007. 

Do you do repairs in the evening or on the weekends?
No, we don't. 

I've seen cheaper repairs elsewhere.
Our goal is to provide: fast service, technicians who are always up-to-date with new technologies, a supply of replacement parts to do repairs on the first visit if you decide to go ahead with it, a one year parts and 30 day labor warranty. If you want to do business with a solid company that will solve your problem for good, we are here for you. 

I bought my part, can you install it?
With pleasure. However, please note that we do not guarantee the repair or the part, since its origin is unknown to us. The price we charge for our parts include the following: 

  • We search for and order good generation parts.
  • Parts are delivered to us, and then we deliver them to you.
  • Parts are inspected and guaranteed for a year, as well as the labor for 30 days...


In general, how much does a repair cost?
Customer service managers are sometimes able to give you an idea of what the repair may cost. However, we mention on every call that only a service technician will be able to clearly identify the cause of your appliance's malfunction and estimate repair costs. 

I don't have the model number, is that a problem?
Although we have a huge inventory of parts in stock, it is possible that we won't have what is needed, which will result in an additional visit. Although we don't charge additional travel costs, we especially want to save your time and ours. 

Are you going to charge me for two service calls if the technician has to come back to install a part?
No, we will only charge for one service call. Subsequently, we charge a flat rate depending on the service required. 

Will you credit the service call if I have the appliance repaired?
We use Blue Book Flat Rate pricing, which includes the service call and the rest of the repair. Companies that credit the service call add it to the repair cost.

Should I repair or replace?

There always comes a time when one of your home appliances becomes defective and you have to wonder whether you should repair or replace it. For your information, here are the four conditions our technicians use to help them recommend whether to repair or completely replace said defective appliance:

  • Physical State: is the general condition of your appliance acceptable, without any major
    signs of rust or corrosion?
  • Mechanical State: in addition to the defect, does your appliance work silently, without any appearance of leakage, odors or any other mechanical signs?
  • Cost of Repair: As a general rule, the repair should cost around half as much as a new
    appliance with the same set of features.
  • Extension of Life Expectancy: will the repair extend the appliance's life to 2 to 4 years?
In summary, if the appliance's physical and mechanical conditions are satisfactory, the cost to repair it is about half the price of a new unit, and if the remedy would lengthen its life for two or more years, your technician will recommend having your appliance repaired. Ultimately, you'll save money on the long run!